Privacy Policy
Privacy Policy
Tūhono Exchange (“we”, “our”, “us”) is committed to protecting your privacy and respecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our tours, cultural programmes, and website.
1. Information We Collect
We may collect the following types of information from you:
- Personal information: your name, contact details, address, nationality, and emergency contact.
- Booking information: tour selections, payment details, and travel preferences.
- Health information (optional): any medical conditions or dietary requirements you share with us to ensure your safety and comfort.
- Website data: non-identifiable information such as IP address, browser type, and pages visited (used for analytics and to improve our services).
2. How We Use Your Information
We use your information to:
- Confirm and manage your booking or enquiry.
- Communicate with you about tours, programmes, or updates.
- Provide safe, high-quality experiences that meet your needs.
- Maintain internal records for safety, compliance, and accounting.
- Send you occasional updates or offers (only if you have opted in).
We will never sell or rent your information to anyone.
3. Sharing Your Information
We only share personal information when necessary to deliver your experience, for example:
- With accommodation providers, transport operators, or partner marae involved in your booking.
- When required by New Zealand law or for health and safety reasons.
- All third parties must comply with the Privacy Act 2020 and handle your information securely.
4. Storage and Security
Your personal data is stored securely in password-protected systems and managed only by authorised staff.
We retain information only for as long as necessary to deliver our services and meet legal obligations.
5. Access and Correction
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or outdated details.
To do this, please email maoriexp@gmail.com and we’ll respond within 20 working days as required under the Privacy Act 2020.
6. Cookies and Analytics
Our website may use cookies or analytics tools to improve performance and user experience.
You can disable cookies in your browser settings if you prefer.
7. Links to Other Sites
Our website may contain links to partner organisations or external websites.
We are not responsible for their privacy practices, so we encourage you to read their policies.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our operations or legal obligations.
Any updates will be posted on our website with a new effective date.
9. Contact Us
If you have questions or concerns about your privacy, please contact:
maoriexp@gmail.com
0211632179